Come As You Are: Build Authentic Connection with Increasingly Diverse Clients

DEI and DEIB

Training overview

In sales, first impressions count, but unchecked assumptions can derail client relationships. With an increasingly diverse client base, it's critical to learn how to sidestep unconscious biases and leverage kind curiosity to forge genuine connections.

Don't let assumptions jeopardize your sales goals—discover actionable strategies to enhance sales effectiveness and build rapport with increasingly diverse clients. Bernadette will equip your sales team with strategies to swiftly recover from unintentional offenses in sales interactions, and empower them to build genuine trust using the ARC Method.

Elevate your sales game by embracing tools for authentic engagement that drive lasting client loyalty, ensuring your company stands out for its genuine commitment to client care.

Key takeaways

Equip your sales team with strategies to swiftly recover from unintentional offenses in sales interactions

Empower your team to build genuine trust using the ARC Method

Bernadette Smith They/Them

Diversity, Equity, Inclusion Speaker, Bestselling Author, Inclusive 360

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Training formats

Virtual

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Experiences offered

More Than Words: Accelerate Your Organization’s Diversity Goals Through Purpose, Strategy, and Accountability

This high energy, engaging keynote session will introduce you to PSA – a proven formula for

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Bernadette Smith They/Them

Diversity, Equity, Inclusion Speaker, Bestselling Author, Inclusive 360

Come As You Are: Build Authentic Connection with Increasingly Diverse Clients

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Bernadette Smith They/Them

Diversity, Equity, Inclusion Speaker, Bestselling Author, Inclusive 360

Voices Carry: The ARC of Inclusive Leadership

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Bernadette Smith They/Them

Diversity, Equity, Inclusion Speaker, Bestselling Author, Inclusive 360